Shipping policy

Handling Time

Once your order is placed and payment is confirmed, our team gets to work right away. Orders are typically prepared, packed, and handed off for shipment within 1 to 2 business days. Please note that this handling window applies to business days only and does not include weekends or public holidays, which may briefly extend the time before your order leaves our facility.

Delivery Time

After your order has been dispatched, you can expect it to arrive within 2 to 4 business days. Total delivery time therefore generally consists of our handling time plus the transit time above, though actual delivery speed can vary slightly depending on your location and the carrier's local conditions.

Shipping Regions

We currently ship to the following regions:

  • Germany
  • United Kingdom

If your delivery address falls outside these regions, we are unfortunately unable to process your order at this time. We encourage you to check back in the future, as our shipping coverage may expand.

Shipping Costs

Exact shipping costs depend on your delivery address and are calculated automatically during checkout. You will always see the final shipping cost clearly displayed before you complete your purchase and enter payment details, so there are no surprises at the end of the process.

Order Tracking

As soon as your order has shipped, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and get an up-to-date estimate of when it will arrive. If you do not receive this email shortly after your handling window has passed, please check your spam or promotions folder before contacting us.

Delays, Damage, or Other Issues

While we work hard to ensure every order arrives safely and on time, issues can occasionally occur during transit. If your parcel arrives damaged, appears to be missing items, or does not reach you within the stated delivery timeframe, please contact us right away so we can look into it and make things right as quickly as possible.

Contact Us

If you have any questions about your shipment or this policy, please reach out to us at contact@astrynom.shop. We aim to respond promptly and will work with you to resolve any shipping-related concern.