Accessibility Statement

Our Commitment to Accessibility

We are committed to making our online store accessible to everyone, regardless of ability or technology. We believe that every customer deserves an equal opportunity to browse, shop, and interact with our website comfortably and independently, and we work continuously to identify and remove barriers that could make this experience more difficult.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the internationally recognized standard for web accessibility and cover a broad range of recommendations for making web content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities. Accessibility is an ongoing effort, and we continually review and improve our website to raise its level of conformance as new tools, standards, and best practices become available.

Measures We Take to Support Accessibility

We take a range of practical steps throughout our website to support accessibility, including:

  • Providing meaningful alternative text for images so that screen readers and other assistive technologies can accurately describe visual content
  • Maintaining sufficient colour contrast between text and background, and supporting scalable text so pages remain readable at different zoom levels
  • Ensuring that key site functions can be operated using a keyboard alone, without requiring a mouse or other pointing device
  • Structuring pages clearly with logical headings and navigation, and writing content in plain, easy-to-understand language

These measures reflect our current efforts and are reviewed and updated as part of our ongoing commitment to accessibility.

Known Limitations

Despite our ongoing efforts, some parts of our website may not yet be fully accessible. This can be due to the limitations of third-party content, tools, or plugins that are outside of our direct control, or areas of the site that have not yet been fully reviewed. We are actively working to address these limitations over time and welcome feedback that helps us prioritise improvements.

Reporting Accessibility Issues

If you encounter any barriers while using our website, or if you need content provided in an alternative accessible format, please let us know so we can assist you. You can reach us at:

We take accessibility feedback seriously. When you contact us, please try to describe the issue you experienced, the page or feature involved, and the device or assistive technology you were using, as this helps us investigate and resolve the matter more effectively. We will do our best to respond promptly and to work toward a solution that allows you to access the information or complete the task you were trying to accomplish.

Ongoing Review

Accessibility is not a one-time project but an ongoing commitment. We periodically review this statement and our website to reflect improvements we have made and to identify further steps we can take to make our store more inclusive for all visitors.