Warranty

This page explains your statutory warranty rights when you purchase a product from ASTRYNOM, how any additional manufacturer warranty relates to those rights, and how to report a fault so we can resolve it quickly.

Statutory warranty

All goods sold by ASTRYNOM are covered by the statutory warranty for defects (Gewährleistung) that applies under German law. This means that if an item you receive is faulty, not as described, or does not conform to the contract at the time of delivery, you are entitled to a remedy at no cost to you.

In practice, this entitles you to:

Have the item repaired, or
Receive a replacement item,
and, where the law allows and the above remedies are not possible or reasonable, a price reduction or a refund.

The statutory warranty exists independently of any promotional offer, discount, or manufacturer warranty, and it cannot be excluded or limited to your disadvantage.

Manufacturer warranty

Some products may carry an additional manufacturer warranty offered directly by the product's manufacturer, on top of your statutory rights. Where such a warranty applies, the manufacturer's own terms and conditions govern its scope, duration, and claims process.

A manufacturer warranty is always supplementary. It does not replace, limit, or otherwise affect your statutory warranty rights described above — you remain free to rely on either, whichever is more favorable to your situation.

Reporting a fault

If you believe a product you purchased from us is defective, please contact us as soon as possible at contact@astrynom.shop. To help us process your claim quickly, please include:

Your order number,
A clear description of the fault, including when and how it appeared,
Photos or, where relevant, a short video showing the issue.

Once we receive your report, we will review the details and get back to you promptly with the next steps, which may include a repair, a replacement, an exchange, a price reduction, or a refund, depending on what is appropriate for your case. Where a refund is due, it will be processed within 5 business days.

Contact

ASTRYNOM
Am DFS-Campus
63225 Langen (Hessen), Germany
Email: contact@astrynom.shop
Phone: +497354948491