Customer Satisfaction Guarantee

Return and Refund Policy

Last updated: September 2026 • Official policy for astrynom.shop

Customer-First Return Policy: We accept returns for both defective and non-defective products within 30 days of delivery. A prepaid return shipping label is included directly in the package (Included in the package, Free). There are zero restocking fees (€0.00), and all refunds are processed within 5 days of receipt.
Countries & Policy
Germany
Orders delivered in Germany
Policy URL
astrynom.shop
/return-refund-policy/
Returns Accepted
Both Types
Defective & non-defective
Exchanges
Accepted
Accept exchanges
Product Condition
New only
Unused in original packaging
Window
30 Days
30 calendar days
Method
By mail
Carrier drop-off / freight pickup
Return Label
Free In Box
Included in the package, Free
Restocking Fees
No cost
€0.00 restocking fee
Refund Time
5 Days
Refund processing time: 5 days

1. Policy Overview (At a Glance)

Policy Term Specification Details
Countries Germany Applies to all customer orders delivered within Germany.
Policy URL https://astrynom.shop/return-refund-policy/ Official policy published on astrynom.shop.
Returns Accept returns for both defective and non-defective products We accept returns for defective, damaged items as well as customer remorse (changed mind, ordered wrong item).
Exchanges Accept exchanges Direct exchanges for alternative models, sizes, or replacements are gladly supported.
Product condition New only Items must be in brand new, unused, and unassembled condition with original packaging, hardware, and accessories intact.
Window 30 days 30 calendar days from the date the carrier delivers the package to your address.
Method By mail Return via parcel carrier drop-off or scheduled freight pickup using our prepaid return shipping label.
Return label Included in the package, Free A prepaid carrier return label is enclosed inside every order package at €0.00 cost to the customer.
Restocking fees No cost (€0.00) We do not charge any restocking, handling, or administrative fees.
Refund processing time 5 days Refunds are credited back to your original payment method within 5 days of inspection.

2. Return Eligibility & Product Condition (New only)

To qualify for a full refund or exchange under our 30-day policy, returned items must be in New only condition:

  • Unused, uninstalled, and unassembled.
  • In original packaging with all protective interior cushioning, wrapping, and cartons.
  • Accompanied by all included accessories, hardware packs, and instruction manuals.

3. Defective & Non-Defective Return Coverage

  • Defective, Damaged, or Incorrect Items: If your order arrives defective, damaged during transit, or incorrect, please notify us within 48 hours of delivery at support@astrynom.shop. Astrynom provides an immediate replacement or a 100% full refund at no cost to you.
  • Non-Defective / Customer Remorse: If you change your mind, ordered the wrong size, or decide you no longer need the item, you are welcome to return it within 30 days of delivery. Use the prepaid return label included in the package for a 100% free return with zero restocking fees (€0.00).

4. Return Label: Included in the Package, Free

To ensure a completely hassle-free return experience, Astrynom covers all return shipping costs. A prepaid return shipping label is included in the package, Free of charge. Simply affix the label over the original delivery label. If you need a replacement digital label, email us at support@astrynom.shop with your Order ID, and we will email you a PDF label immediately.

5. How to Initiate a Return in 3 Easy Steps

1

Pack the Item

Place the unused item in its original box with all protective packing, hardware, and documentation.

2

Affix Free Return Label

Attach the prepaid return label enclosed in your parcel and drop it off at any authorized carrier parcel shop (or hand to the scheduled freight driver for large items).

3

Receive Refund in 5 Days

Once delivered and inspected at our warehouse, your full refund is processed within 5 days back to your original payment method.

6. Official Return Address

All authorized returns within Germany should be dispatched to our central facility:

ASTRYNOM – Returns Department
Am DFS-Campus
Langen (Hessen) 63225
Germany
Phone: +1 (567) 261-7113
Email: support@astrynom.shop

7. Refund Processing Time (5 Days)

Once your returned item arrives at our warehouse, our logistics team inspects the item to confirm condition. Your full refund is then processed back to your original payment method within 5 days. Depending on your payment provider or banking institution, funds typically reflect in your account within 1–3 business days after processing.

8. Contact Astrynom Customer Care

If you have any questions regarding returns, exchanges, or refunds, our dedicated team is here to help:

ASTRYNOM
Am DFS-Campus, Langen (Hessen) 63225, Germany
Phone: +1 (567) 261-7113
Email: support@astrynom.shop
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CET (Berlin Time)