Shipping & Delivery Policy (Versandrichtlinie)
Last updated: September 2026 • Valid for all orders placed on astrynom.shop
Germany
All destinations nationwide
2:00 PM
(GMT+01:00) Berlin Time
1–2 Days
Fulfilled Mon – Fri
3–6 Days
Shipped Mon – Fri
4–8 Days
4–8 Business Days Total
€0.00
100% Free on all orders
Customer Address
At the customer’s address
Included
DHL / DPD / Freight live tracking
1. Order Processing & Delivery Times
| Specification | Standard Items (Planters, Garden Beds & Accents) | Heavy Freight (Teak Dining Tables & Chimineas) |
|---|---|---|
| Countries | Germany (Deutschland) | Germany (Deutschland) |
| Delivery Locations | At the customer’s address | At the customer’s address (Curbside with liftgate) |
| Shipping Cost | Free (€0.00) | Free (€0.00) |
| Order Cut-Off Time | 2:00 PM (GMT+01:00) Central European Standard Time (Berlin) | 2:00 PM (GMT+01:00) Central European Standard Time (Berlin) |
| Handling Time (Days) | 1–2 Business Days (Fulfilled Mon – Fri) | 1–2 Business Days (Fulfilled Mon – Fri) |
| Transit Time (Days) | 3–6 Business Days (Shipped Mon – Fri) | 3–6 Business Days (Shipped Mon – Fri) |
| Total Delivery Time | 4–8 Business Days | 4–8 Business Days |
| Logistics Carriers | DHL Paket, Deutsche Post, DPD, Hermes | Specialized Freight Carriers (Dachser / DB Schenker) |
2. Shipping Destinations & Coverage
We currently ship exclusively to physical addresses located across Germany. Every shipment is delivered directly to the physical delivery address provided by the customer at checkout. Please note that large freight items (such as the Astrynom Solid Teak Dining Table and Cast Iron Chiminea) require a physical street address accessible to freight trucks and cannot be delivered to Packstations or P.O. Boxes.
3. Freight Delivery Procedure (Heavy & Oversized Goods)
For oversized items exceeding 30 kg, delivery is conducted via specialized freight carriers equipped with hydraulic liftgates. Once your shipment arrives at your local destination freight terminal, the carrier will contact you at the phone number provided at checkout to schedule a convenient delivery appointment window. Freight delivery is curbside with liftgate service included at no additional charge.
4. Shipment Confirmation & Live Tracking
As soon as your shipment is dispatched from our facility, you will receive an automated shipping confirmation email containing your direct tracking number and carrier link. You may also track your shipment at any time using our dedicated Order Tracking Page.
5. Transit Damage Protection
Every single shipment from Astrynom is 100% insured against loss or transit damage. If an item arrives with any visible damage or defect, simply notify us within 48 hours at support@astrynom.shop with a photo of the damaged piece, and we will dispatch a replacement immediately or issue a full refund with zero hassle.
6. Official Business & Contact Details
Am DFS-Campus
Langen (Hessen) 63225
Germany
Phone: +1 (567) 261-7113
Email: support@astrynom.shop
Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM CET (Berlin Time)